TERMS OF
SERVICE
The following Terms and Conditions of Service apply to all products and services provided by CEO Innovations LLC (hereinafter referred to as The CEO Connect Agency) and in the event of any dispute are governed by the laws of Georgia.
All work is carried out by The CEO Connect Agency on the understanding that the client has agreed to our terms and conditions.
If a choice of designs is presented and one is chosen for your project, only that solution is deemed to be given by us as fulfilling the contract. All other designs remain the property of The CEO Connect Agency, unless specifically agreed in writing.
ACCEPTANCE
It is not necessary for any Client to have signed an acceptance of these Terms and Conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these Terms and Conditions in full. Please read these Terms and Conditions carefully. Any purchase or use of our services implies that you have read and accepted these Terms and Conditions.
TERMINATION
Termination of services by the Client must be requested in a written notice and will be effective on acceptance of such notice. The Client will be invoiced for any work completed to the date of first notice of termination. In the case termination is initiated by the Customer before any deposit is in our account, but after any contract is signed or quote accepted, the Company reserves the right to demand payment of the deposit immediately. The CEO Connect Agency reserves the right to cancel the service at any time if a Customer contravenes these Terms.
CHARGES AND PAYMENTS
The price that we charge you for our services is stated in your proposal and/or invoice. You will pay to us all the charges on or before their due dates. You can and may request additional services at any time after your Agreement has started. If we agree to provide you with these services you will pay the additional charges they incur. We will charge you for any administration costs and/or loss of work that have occurred for any payment not being met for whatever reason.
REFUND POLICY
All services are rendered ensuring quality. If at any time in the service rendering process, you are not satisfied with the quality of work, you may bring it to our attention. In general, we will not refund payments on time spent/services rendered, since The CEO Connect Agency’s charges are based on the hours of work spent on the project. If a Customer contravenes the Company’s terms of service, a refund will not be issued.
No refunds will be given for hours spent on research, development, design and administration. All deposits are non-refundable under any circumstances.or preparation of artwork.
PROJECT DURATION
Any indication given by The CEO Connect Agency of a design project’s duration is to be considered by the customer to be an estimation. The CEO Connect Agency cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds and complete requested content is received by The CEO Connect Agency for the initial payment or by date confirmed in writing by The CEO Connect Agency.
PROJECT COMPLETION
The CEO Connect Agency considers the design project complete upon receipt of the customer’s review and signed approval or emailed statement accepting approval. Other services such as printing, display panel production, film work, website uploading, publishing etc., either contracted on the clients behalf constitute a separate project and can be treated as a separate charge.
FEES & ALTERATIONS
Any modifications or enhancements to the project that require changes to the terms of the agreement, as well as any additional services not covered by the specified fees, will be invoiced separately. These additional services may include, but are not limited to, adjustments in the scope of work, complexities in project elements, and any changes made after approval has been granted for a specific stage of design or documentation. Please be aware that late payments for any invoices may result in a late invoice fee, as outlined in the terms and conditions.
RUSHED & PROLONG WORK
Any work required in advance of an agreed schedule or timetable, any shortening of the contract period shall be charged and paid for at an additional rate of 100% of the requested service rate.
Client delays or extensions are subject to additional fees.
PROJECT ABANDONMENT
If after repeated attempts to begin, continue, or finalize the delivery of services, Customer fails to participate, or becomes otherwise unresponsive to The CEO Connect Agency’s requests for a period of fourteen (14) days, the project may be considered abandoned, and The CEO Connect Agency may reduce any refund the Customer may otherwise be entitled to hereunder to zero, and Customer will have forfeited all rights to receive any refund for services purchased or as described in the original invoice. The CEO Connect Agency may issue customer credit for future services at its discretion.
SUSPENSION OF SERVICES
We reserve the right to suspend all or any of the services that we have given to you, including those that have been already paid for should any of these terms not be met.
CLIENT’S APPROVAL
The Client will appoint a single representative of the Client with full authority to provide necessary information required by The CEO Connect Agency and to provide approvals.
The Client will be required to proofread and approve all elements of final designs. Approval must be provided before production can continue and artwork is released. Corrections, if required, will be identified on proofs, artwork, facsimiles, or digital proofs and submitted for The CEO Connect Agency to revise and resubmit for client approval. Final approval is required on every project and must be marked “Approved” with the name or initials of the individual who is authorized by the Client to approve artwork for release and production.
Email authorization from you will constitute authorization and approval to carry out work defined in the Design/Branding Services.
COPYRIGHT
The Client retains the copyright to data, files and artwork provided by the Client, and grants The CEO Connect Agency the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting The CEO Connect Agency permission and rights for use of the same and agrees to indemnify and hold harmless The CEO Connect Agency from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. Unless explicitly specified in writing, it is assumed that: The CEO Connect Agency will hold all copyright to websites, graphic and logo designs and grant the Client the rights to publish and use such material; It will remain the sole intellectual property of The CEO Connect Agency; The CEO Connect Agency will own the intellectual property rights in any service given to you. You have no resell rights.
PRIVACY
The CEO Connect Agency respects the privacy of its clients. The CEO Connect Agency will not monitor, edit, or disclose any personal information about your accounts, including hosted content, without your prior consent, unless The CEO Connect Agency has a good faith belief that such action is necessary to: (a) comply with legal process or other legal requirements of any relevant authority; (b) protect and defend the rights or property of The CEO Connect Agency; (c) enforce the terms of a Task Order, or these Terms and Conditions; or (d) protect the interests of users of The CEO Connect Agency’s hosting services. You acknowledge and agree that your IP address is transmitted and recorded with each message sent from the hosting service. You will maintain secrecy of your passwords and will be solely responsible for any unauthorized access to your account by any person.
LIMITATION OF LIABILITY
The CEO Connect Agency hereby excludes itself, its employees and/or agents from all and any liability: The CEO Connect Agency shall not be liable for any loss or damage, including but not limited to loss of data, loss of profits/sales, website downtime, loss of business and/or staff, caused by or arising (directly or indirectly) from inaccuracy, omission, delay or error. The entire liability of The CEO Connect Agency to the Client in respect of any claim whatsoever or breach of this Agreement, shall be limited to the charges paid for the Services under this Agreement. We are liable to you to cover the contract and services provided to you as long as none of the other points in this contract are broken by you.
INDEMNITY
You agree to use all Company services and facilities at your own risk and agree to defend, indemnify and hold The CEO Connect Agency harmless from any and all demands, liabilities, losses, costs and claims. You agree that this indemnification extends to all aspects of the work completed by The CEO Connect Agency.
WARRANTY DISCLAIMER
The CEO Connect Agency will not be responsible for any losses or damages your business may suffer. The CEO Connect Agency makes no warranties of any kind, expressed or implied for services we provide. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by The CEO Connect Agency or its employees. The Company cannot guarantee the functionality or operations of a website or that it will be uninterrupted or error free. While every attempt will be made in the unlikely event of any corruption, software or hardware failure to restore website data and content, the Company cannot guarantee a website be restored to its original state. The CEO Connect Agency is not responsible for any content published on your website, in graphic design or print services that infringes any law, copyright or compliance. The Customer is solely responsible for the security, confidentiality and integrity of all the content and messages received, transmitted through or stored on the web/server hosting service.
GENERAL
These Terms and Conditions supersede all previous representations, understandings or agreements. To maintain the quality of our service to our clients we reserve the right to change these Terms and Conditions and the nature of our services at any given time.
SEVERABILITY
In the event any one or more of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the remaining provisions of this Agreement shall be unimpaired and the Agreement shall not be void for this reason alone. Such invalid, illegal or unenforceable provision shall be replaced by a mutually acceptable valid, legal and enforceable provision.
UPDATED 01.31.2024